2014 Mercedes C-Class (W204) Service and Repair Manual
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🏷️ Basic Information Identification Make: Mercedes-Benz Model: C-Class Model Code: W204 Model Year: 2014 👋 Introduction Market Position Segment: Compact Executive Sedan/Coupe/Wagon Brand Perception: Luxury, safety, engineering, performance, prestige. Competitive Analysis Primary Competitors: BMW 3 Series, Audi A4, Lexus IS, Acura TL, Infiniti G37/Q50. Key Features Platform Design: W204 platform known for robust construction and driver-focused dynamics. Powertrain Options: Wide range of efficient and powerful gasoline and diesel engines, often paired with advanced transmissions. Safety Technology: Pioneering safety features like ATTENTION ASSIST, COLLISION PREVENTION ASSIST, and advanced airbag systems. Interior Quality: Premium materials, refined ergonomics, and high-quality fit and finish characteristic of Mercedes-Benz. 📋 Manual Details Coverage Areas All Models Covered: True All Repairs Az: True Target Audience: Professional Technicians & Advanced DIYers Information Type: Vehicle Specific, Not Generic Page Count Estimated Page Count: Extensive, typically over 2000 pages for full dealership manuals Manual Type Manual Classification: Factory Service Manual (FSM) / Workshop Manual Language Language: English Format Format Availability: Digital (PDF) - often searchable and printable File Format File Type: PDF Print Quality Digital Quality: High-resolution scans, often sourced from original factory manuals, ensuring clarity of text and diagrams. Binding Type Physical Format: N/A (Digital Format) Paper Type Physical Format: N/A (Digital Format) 📖 Manual Coverage Systems Covered Engine Mechanical: Complete diagnosis, overhaul, timing components, lubrication, cooling. Engine Management: Fuel injection systems (GDI/CRDI), ignition systems, emission controls (catalytic converters, EGR, O2 sensors), diagnostics and troubleshooting for all engine control units (ECU). Transmission Automatic: 7-speed 7G-TRONIC PLUS (722.9) and other applicable transmissions, including control modules, hydraulic systems, torque converters, and fluid services. Transmission Manual: If applicable for specific W204 variants, full overhaul and clutch service details. Drivetrain: Driveshafts, CV joints, differentials, axles, propeller shafts. Suspension: Front and rear suspension components (struts, shocks, control arms, bushings, springs), alignment specifications, and troubleshooting. Steering: Power steering system (hydraulic or electro-hydraulic), steering rack, tie rods, steering column, steering angle sensor. Brakes: ABS, ESP, SBC (if applicable), brake calipers, rotors, pads, hydraulic lines, parking brake systems, brake fluid specifications and bleeding procedures. Electrical System: Battery, alternator, starter motor, lighting (headlights, taillights, interior), fuses, relays, wiring diagrams for all circuits. Body And Chassis: Body panel removal/installation, door mechanisms, glass replacement, convertible top operation (if applicable), underbody protection. HVAC: Air conditioning system diagnosis, refrigerant handling, climate control modules, blower motor, evaporator, condenser, heater core. Interior Trim: Seat removal, dashboard disassembly, trim panel replacement. Infotainment And Electronics: COMAND system, audio components, navigation, Bluetooth, telematics, instrument cluster, sensor diagnostics. Safety Systems: Airbag system diagnosis and replacement, seat belt pre-tensioners, crash sensor locations. Procedures Included Routine Maintenance: Oil and filter changes, air filter replacement, cabin filter replacement, spark plug replacement, brake fluid flush, coolant replacement, interval service checks. Troubleshooting Diagnostics: System-specific diagnostic flowcharts, fault code interpretation (DTCs), component testing procedures, wiring harness troubleshooting. Component Removal Installation: Step-by-step instructions for removing and installing all major and minor components. Engine Rebuild: Detailed procedures for engine disassembly, inspection, machining, and reassembly, including torque specifications and clearances. Transmission Overhaul: Comprehensive guides for automatic and manual transmission repair, including clutch pack replacement, valve body servicing, and seal replacement. Brake System Repair: Pad and rotor replacement, caliper overhaul, brake line replacement, bleeding procedures. Electrical Component Testing: Testing of alternators, starters, sensors, actuators, and control modules using multimeters and oscilloscopes. Suspension And Steering Alignment: Detailed alignment specifications and adjustment procedures. HVAC System Service: Refrigerant recharge, leak detection, component replacement, flushing procedures. Body And Exterior Repair: Panel replacement, dent repair, rust treatment, glass installation. Airbag System Replacement: Safe procedures for handling and replacing airbag modules and related components. Technical Depth Diagnostic Capabilities: Advanced diagnostics leveraging Mercedes-Benz proprietary diagnostic tools (e.g., STAR diagnosis/XENTRY) with detailed explanations of module programming, coding, and adaptations. Repair Complexity: Covers basic to highly complex repairs, including engine and transmission rebuilds, electronic module replacement and configuration, and advanced chassis work. Special Tools: Identifies and describes required special tools and equipment for specific procedures. Torque Specifications: Comprehensive listing of all critical torque specifications for fasteners across all vehicle systems. Electrical Diagrams: High-quality, detailed wiring diagrams with component identification and circuit tracing capabilities. ⚙️ Engine Specifications Primary Engine Engine Variant Examples: C250 (1.8L Turbocharged Inline-4 M271), C300 (3.0L V6 M272), C350 (3.5L V6 M276), C350e (Plug-in Hybrid), various CDI diesel engines (e.g., OM651). Performance Horsepower Range: Approximately 201 hp (C250) to 302 hp (C350). AMG variants like C63 offer significantly more. Torque Range: Approximately 229 lb-ft (C250) to 273 lb-ft (C350). Fuel System Fuel Delivery: Direct Injection (GDI) for many gasoline engines, Common Rail Diesel Injection (CRDI) for diesel variants. Engine Management System: ME-SFI, CRDI control units with advanced diagnostic capabilities. Engine Type Induction: Turbocharged, Naturally Aspirated (depending on variant). 🔧 Transmission Standard Transmission Type Standard: 7-speed Automatic (7G-TRONIC PLUS) - 722.9 series for most gasoline models. Optional Transmission Type Optional: 6-speed Manual Transmission (for select models/markets),...
Fuel injection systems (GDI/CRDI), ignition systems, emission controls (catalytic converters, EGR, O2 sensors), diagnostics and troubleshooting for all engine control units (ECU).
Transmission Automatic:
7-speed 7G-TRONIC PLUS (722.9) and other applicable transmissions, including control modules, hydraulic systems, torque converters, and fluid services.
Transmission Manual:
If applicable for specific W204 variants, full overhaul and clutch service details.
Safe procedures for handling and replacing airbag modules and related components.
Technical Depth
Diagnostic Capabilities:
Advanced diagnostics leveraging Mercedes-Benz proprietary diagnostic tools (e.g., STAR diagnosis/XENTRY) with detailed explanations of module programming, coding, and adaptations.
Repair Complexity:
Covers basic to highly complex repairs, including engine and transmission rebuilds, electronic module replacement and configuration, and advanced chassis work.
Special Tools:
Identifies and describes required special tools and equipment for specific procedures.
Torque Specifications:
Comprehensive listing of all critical torque specifications for fasteners across all vehicle systems.
Electrical Diagrams:
High-quality, detailed wiring diagrams with component identification and circuit tracing capabilities.
Varies by model, typically around 1,500 - 1,650 kg (3,300 - 3,640 lbs).
🛡️ Safety Features
Ratings
NHTSA Rating:
Generally rated highly, often 5-star overall safety ratings in various crash tests.
IIHS Top Safety Pick:
Often awarded 'Top Safety Pick' or 'Top Safety Pick+' by IIHS.
Active Features
Electronic Stability Program:
Standard ESP (Electronic Stability Program) with ASR (Acceleration Skid Control).
Anti Lock Braking System:
Standard ABS (Anti-lock Braking System) with BAS (Brake Assist System).
Driver Assistance Options:
ATTENTION ASSIST, COLLISION PREVENTION ASSIST, optional Distronic PLUS (adaptive cruise control), Blind Spot Assist, Lane Keeping Assist.
Passive Features
Airbag System:
Advanced multi-stage front airbags, side airbags, window curtain airbags, and knee airbags.
Seatbelts:
3-point seatbelts with pre-tensioners and belt force limiters.
💡 Technology Features
Infotainment
Infotainment System:
COMAND infotainment system with optional navigation, Bluetooth connectivity, USB integration, and CD/DVD player.
Driver Assistance
Advanced Driver Assistance Systems:
ATTENTION ASSIST, COLLISION PREVENTION ASSIST, Adaptive Cruise Control (DISTRONIC PLUS), Lane Keeping Assist, Blind Spot Assist, Parktronic (parking sensors).
Connectivity
Connectivity Features:
Bluetooth hands-free calling, audio streaming, optional Mercedes-Benz apps integration (depending on COMAND version and market).
🔧 Maintenance
Service Intervals
Oil Change Interval:
Typically every 10,000 miles or 1 year, or as indicated by the 'ASSYST PLUS' service indicator system, whichever comes first. Specific intervals may vary based on engine type and driving conditions.
Major Service A:
Generally performed every 10,000 miles. Includes oil and filter change, tire rotation, multi-point inspection.
Major Service B:
Generally performed every 20,000 miles. Includes Service A items plus cabin air filter replacement, brake inspection, etc.
Fluid Specifications
Engine Oil Specification:
MB-Approval 229.5 or 229.51 (e.g., Mobil 1 ESP Formula 5W-30, Castrol EDGE Professional OE 5W-30).
Coolant Specification:
MB-Approval 325.0 or 326.0 (Glycol-based, Silicate-free, Phosphate-free, Type A - Blue/Green)
Brake Fluid Specification:
DOT 4 Plus (MB-Approval 331.0)
Known Issues
Common Problems:
Oil cooler leaks (M271 engine), intake manifold flap runner failure (M272/M273 engines), transmission conductor plate failure (722.9), power steering pump issues, early W204 models may have some suspension component wear.
📚 Vehicle History
Brand Heritage
Manufacturer:
Mercedes-Benz, a global leader in luxury and automotive innovation since the late 19th century.
Model Evolution
W204 Generation:
Third generation of the C-Class, replacing the W203 and preceding the W205. Introduced in 2007, with a significant facelift in 2011.
Production
Production Years:
2007-2014 (W204 generation).
Manufacturing Locations:
Various Mercedes-Benz plants globally, including Germany, South Africa, and China.
🏆 Awards & Recognition
Recognitions
Safety Awards:
Consistent recognition from IIHS and NHTSA for safety performance.
Design Awards:
Often praised for its refined and elegant design, a hallmark of Mercedes-Benz styling.
Ratings
Reliability Perception:
While Mercedes-Benz vehicles are known for luxury and engineering, reliability perception can vary. This manual is crucial for proper maintenance to ensure longevity.